FAQ
Q: How do I register?

A: To place an order, you'll first need to complete the brief registration form. Completion of the the form will help us serve you better in the future and will create your own personalized shopping cart that you may use to build your order. The registration form is located in the top right of the screen. Look in the gray box for the link that says 'Create New Account'. Click that link and follow the instructions on the page. 

All wholesale customers are asked to submit there business information on the home page.  We will then be in contact with you with an e-catalog and price list.
All of the information you supply is used only to identify yourself to this web site. We will never release any of the information to any third party.



Q: How does the shopping cart work?
A:
As you browse through our online catalog, you can place items in your cart by selecting the 'Add Item' button from the product or search results page. Any special promotions, sale prices, and price breaks will be calculated in the cart, giving you an up-to-date subtotal of your order.

To change quantities of the items in your shopping cart, simply enter the appropriate quantity in the QTY box and click 'Update'. To remove an item, you can click the blue 'Remove' button or use the 'Empty Cart' button to empty the entire shopping cart. Press ' Continue Shopping'  to go back to the catalog.  When you are ready to proceed to the check-out process, click the 'Check Out' button.

Q: What's involved in the checkout process?

A: There are 3 steps in the checkout process. Accurate completion of these steps will accelerate the processing of your order.

Step 1: Shipping and billing addresses

We understand that sometimes you need to have your package shipped to a place other than where we'll be sending the bill. Please make certain that the addresses are correct (including zip codes) so that the chosen carrier can deliver your package.  We only ship to the United States.  If you you live outside the US or want the order shipped overseas, please contact us on the feedback page and we will be in touch with you.

Comments: Use the space provided on this page to make any necessary comments about your order.

Step 2: Shipping

We use Priority Mail USPS.  If other methods are desired, please contact us for pricing.   



Step 3: Payment

In this step you will be asked for an e-mail address where we can contact you if necessary. You'll also be presented with an order total. If you chose a shipping method other than USPS, we will e-mail you with a shipping quote as soon as possible. If you are paying by credit card, you will also be asked for that information in this step. We accept Visa and Mastercard.  If you would like to use a company check or money order, please fill in the info asked for.  When we receive the check or money order, we will ship out your order.   

Q: Is it safe to order online?

A: How does a Secure Site work? In plain English here's what happens when you place an order. First, you'll notice that you enter a secure site when a padlock icon appears in the status bar of your browser (usually at the bottom). This states that all of the information passed between your computer and our computer will be encrypted. Our computer will tell your computer how to encrypt all information passed between the two using encryption that can only be decoded on our server. Your computer will do such before sending any information onto the phone wire and out onto the Internet and eventually to our computer. When it reaches our server, it will be decoded and logged to our database for processing. Without the decoding key on our server, it is nearly impossible to decipher the encrypted data.

 

Q: What is your return policy?

A: You may return item(s) within 7 business days of delivery for a refund or exchange. We cannot accept returns of certain items, including:
- Any item that is returned more than 7 business days after delivery.
- Any item that is not in its original condition, is damaged, or is missing parts.

If you have any questions, please contact Customer Service at 478-719-7386 or send us an email and we will contact you as soon as possible.

Q: Where is my order?
A: Delivery dates vary based on the availibility of the items you ordered.  We ask you to allow 7-10 BUSINESS days for shipping.  We will contact you if there is a delay on your order.  If you still have further questions about your order, contact Customer Service at 478-719-7386.

Q.  Do you wholesale and is there a minimum?

 A:  Yes, we do wholesale and we do have a minimum but it is only $50 per order!!